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Frequently asked questions - ITSLabelMe

Frequently Asked Questions

We have designed ITSLabel.me to be as intuitive as possible, and provide detailed explanatory notes and help features within the app to guide users through the process of developing timely and accurate ingredients translations in multiple languages. The app also allows users to seamlessly output translations in a range of print-ready templates, with global standard nutrition panel templates to be added soon. In addition, ITSLabel.me comes with a cloud-based file management tool allowing users to archive, organize and share ingredients translations and templates.

If you require additional information and support please email us directly with any inquiries and we will get back to you asap – info@itslabel.me

Yes. Once a user is registered (without the need to provide credit card details), all users will have a 7-day free trial period which offers full access to all currently available features. Note at the end of the 7-day free trial period the user will be prompted to subscribe to one of the available packages to continue using all the ITSlabel.me features.

ITSLabel.me has been specifically developed for the food and beverage sector and is applicable for industry professionals responsible for complex ingredients translations operating in every aspect of the supply chain from manufacturers, packaging designers, to specialist food logistics and shipping companies, in order to minimize human error, improve speed to market and save on cost.

Yes. All registered users will have full free access to all available features for 7 days. After 7 days, users are required to subscribe and pay to continue using the translation web app service. ITS will not take credit cards or any billing information at the beginning of the trial period.

How do subscriptions work? How do I cancel?

Monthly Plan

  • Billing
    New subscriptions are billed instantly. Billing is monthly, so if you sign up on the 7th of the month, you will be billed on the 7th of each subsequent month until you cancel your subscription.
  • Renewal
    Renewal is billed 30 days from the date of the subscription, and consequent renewals at the same time as the original subscription. For example, if you subscribed at 3:00 PM, renewal would also happen at 3:00 PM on the 30th day.
  • Cancellation
    There is no commitment for subscriptions, and you can cancel at any time. However, there are no refunds, instead, your subscription will run
    its course until the next billing cycle and then be automatically cancelled. You will have full access until then. For example, if you subscribed on the 1st and cancelled on the 15th, your subscription will continue until the 30th and get cancelled before renewal.

3 Months Subscription Plan

  • Billing
    New subscriptions are billed instantly.

  • Renewal
    Renewal is billed 90 days from the date of the subscription, and consequent renewals are at the same time as the original subscription. For example, if you subscribed at 3:00 PM, renewal would also happen at 3:00 PM on the 90th day.

  • Cancellation
    There is no commitment for subscriptions, and you can cancel at any time. However, your subscription must complete the next month. For example, if you subscribed on April 1st, and cancelled on May 15th, the subscription will have to carry on until May 30th after which it will be cancelled, and you will be refunded the balance. Note that in case of cancellation, the full monthly rate will be calculated (not the promo rate).

6 & 12 Months Subscription Plans

The same terms and conditions apply as per the 3 months Subscription Plan.

Note. We also offer incentivized annual packages for those interested, please send your inquiry to info@itslabel.me.

Will it be compulsory to register and provide credit card details to access the service?

Yes, it will be compulsory to register to use any feature of the website. If a user only chooses to use the free features, then providing credit card details will not be required. However, to register for any subscription-based features, entering credit card details will be mandatory.

Will ITSLabel.me offer enterprise ‘white label’ user license packages to companies?

Yes, ITSLabel.me has been specifically developed as a solution for the food and beverage industry. As such we recognize that many companies within the sector are multinationals with a number of manufacturing, processing and logistical assets deployed all over the world. Consequently, we are ready to provide any company with a dedicated bespoke solution depending on their specific requirements.

ITSLabel.me has currently launched with 4 major global languages; English, French, Arabic & Spanish. Each time a new language is added we will alert all registered users.

Is the input language only in English or can the translation app be used interchangeably with any language that is supported?

ITSLabel.me has been specifically designed to work with any languages that are supported by the database, which are currently English, French, Arabic & Spanish (more to follow soon). Therefore, registered users can select any supported language for inputting ingredients lists and then choose which combination of languages that they want the translation outputted in.

For example, if a user chooses to input an ingredients list in French, then they have the option to generate a translation in English, Arabic and/or Spanish.

ITSLabel.me has been specifically designed to support the food and beverage industry, therefore the translation engine is built on a carefully researched proprietary database of over 6,000+ ingredients words in a variety of languages. Therefore, it has not been developed to support natural language translations.

Will my ingredients lists remain confidential on ITSLabel.me?
Total privacy and confidentiality is fundamental to our business. Ingredients translations that are created and archived are only visible to users that are logged in via their personal username and password details, which are linked to a unique account. We explicitly promise not to share any ingredients lists with other non-related users, for more details, please view our privacy policy.

ITSLabel.me takes the utmost care to protect the privacy and data of all subscribed users. In addition, we recommend users to protect themselves with a strong password at all times, and if using a public wi-fi or computer remain vigilant and remember to sign out and close all browser windows.

How does ITSLabel.me secure data?
We take several precautions for keeping your translated ingredients secure on ITSLabel.me and we adopt all industry best practice measures to protect your data and the integrity of the website. Our application is hosted using Amazon Web Services (“AWS”) and utilizes all the security features provided by AWS.

How extensive is the ITSLabel.me ingredients database, and what happens if a word or words are not currently supported?
The database currently has over 6,000+ individually researched and translated ingredients in 4 major languages; English, French, Arabic and Spanish, and is arguably the most extensive database of its kind in the world. If a word is not supported by our database, then please share it with us using the in-app prompts and our research team will investigate and provide the required translation which will be permanently added to the database. Once this has been completed and the database updated then the subscribed user that triggered the alert will be notified as soon as possible.

How has the database been compiled and why is it proprietary?
The ITSLabel.me database has been solely compiled and built by a dedicated team of experienced in-house researchers in 4 major languages; English, French, Arabic and Spanish, as such it is therefore proprietary to ITSLabel.me.

Does the ITSLabel.me solution support E-Numbers, units of measurement and complex chemical names and rare nutrients?
Yes, we have designed a sector specific solution that goes well beyond generic web-based translation apps, and therefore we have considered all aspects of ingredients translations that are not supported by other generic tools.

Can ITSLabel.me generate translations in specific template formats?
Yes, a key feature and benefit of our tool is that it has been specifically designed with an integrated template generator tool. Consequently, once all data has been inputted into the app and translated, it can then be converted into any one of a variety of templates that are currently supported. Our templates database will continue to grow over time as we add more to suit different requirements.

Does ITSLabel.me support international standard templates and formats?
The app has an evolving range of templates which are fully integrated into the solution. We have a team of developers that are continuously researching, designing and expanding the portfolio of templates. If a template/s is/are not currently supported please send your inquiry to info@itslabel.me, and we will ensure that your request is prioritized as soon as possible.

Can the templates/formats be generated as print-ready files?
Yes, the app has been specifically designed to output files in print-ready PDF formats.

Can the app be used to generate same language templates?
Yes, another benefit of the app allows users that do not require a translation, to use the tool to generate print-ready same language templates if required.

Is it possible to select the font choice, size and style?
Yes! ITSLabel.me has been designed with a simple formatting tool to help adjust the final templates to your specific requirements.

Is it possible to adjust the size and set the dimensions of the templates for integration into packaging designs?
Yes, this feature of the app has been designed with graphic designers and printers in mind to provide complete flexibility when outputting templates.

Who is responsible for the accuracy of the input data?
ITSLabel.me has been designed specifically for the food and beverage sector to support industry professionals with translating, managing and storing complex ingredients translations. All data that is inputted into the app will be user generated and therefore the accuracy of the output is dependent on the user entering the correct information into the app.

Yes. ITSLabel.me has an integrated cloud-based file management tool that allows registered users to store, archive, manage their translations, ingredients lists and templates and share them with other registered users wherever they are located around the world.

How do I export my translated ingredients files from ITSLabel.me?
The app features a number of export formats that provide users with flexibility. These include exporting ingredients in an EXCEL sheet and PDFs depending on the requirements. Users may also choose to copy and paste the translations into their preferred text processing or creative software to create bespoke labels.

How do I download generated templates from the app into my graphic design or printing software?
ITSLabel.me supports multiple export formats, including PDFs, PNGs and JPEGs that can be edited and printed through commercially available software like Adobe Acrobat, Adobe Photoshop…etc.

How do I set the dimensions of my translated label template?
At the moment, the templates available will scale automatically depending on the amount of text in the labels. We plan to include options to resize the templates through simple mouse gestures, or through user-specified dimensions.

Other than the ITSLabel.me app itself do I need to have any other software installed to use all the features of the app seamlessly?
The core functions of ITSLabel.me do not require any additional software, however the app features a number of export options including (but not limited to) PDFs and sheets that may require access to additional software to view and edit.

I have a question that has not been addressed here.
Please send us an email to info@itslabel.me , or log an inquiry via the contact us feedback link, we will get back to you faster than you expect.

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